Privacy Policy
Effective and last updated: October 10, 2026.
This policy explains how Sergio Norzagaray, an Arizona real estate salesperson affiliated with HomeSmart, handles information collected through sergionorzagaray.com and related real estate inquiries. It covers this website and Sergio’s communications; it does not replace HomeSmart’s own privacy policies for its separate systems.
Information we collect
- Information you provide: name, telephone number, email address, property address, property condition, timing, real estate goals and other details you submit or share with us.
- Consent and communication records: the preferences you select, the number you authorize, submission date and time, source page, consent wording and version, and related opt-out requests or correspondence.
- Website and advertising information: pages visited, referring or landing pages, browser and device information, cookie identifiers, and campaign or click identifiers such as UTM parameters, GCLID and FBCLID. Our hosting and service providers may also process IP addresses and technical logs.
Please do not send Social Security numbers, bank details, passwords or other sensitive documents through a general website form.
How we use information
We use information to respond to inquiries, provide requested property or market information, arrange appointments, deliver real estate services, keep communication and consent records, protect the website, measure advertising and website performance, and meet applicable recordkeeping obligations. Promotional text messages require a separate affirmative opt-in; submitting contact details alone does not enroll you in a recurring promotional texting program.
SMS privacy and consent
We do not sell, rent, buy or transfer SMS consent. Mobile information is not shared with third parties or affiliates for their marketing or promotional purposes. Text-message opt-in records and consent are excluded from marketing-sharing arrangements.
Providers that support our messaging, hosting, email or customer-management services may process information on our behalf only as needed to provide those services. This does not give them permission to market to you or use your consent for another sender. Disclosures required by law are not permission for third-party marketing.
The optional text programs are operated by Sergio Norzagaray at HomeSmart. Promotional messages may concern real estate services, buying or selling a home, property opportunities and market updates. Non-promotional messages may concern your inquiry, requested information, appointments or transaction updates. Your selections determine the categories you authorize. Messages may be sent using automated technology.
Message frequency varies. Message and data rates may apply. Consent is not a condition of purchasing any property or service. Our SMS Terms and Conditions describe the programs and your choices.
Withdrawing consent and getting help
You can withdraw text-message consent at any time by replying STOP to a message. You may also use another clear opt-out request, email sergio@norzagaray.org, or call 480-680-7551. Include the number you want removed so we can identify the record. STOP is not the only accepted way to withdraw consent.
Opt-out requests are honored promptly. We may send one non-promotional confirmation of your opt-out. We will not resume recurring texts without a new affirmative opt-in. Reply HELP for assistance, or use the email or telephone number above. You can separately ask us to stop marketing calls or emails.
Service providers and real estate transactions
We may disclose information to providers supporting website operations, communications, scheduling, customer management and business administration. At your request or as needed for a real estate service or transaction, relevant information may be provided to HomeSmart and involved professionals such as escrow, title or other transaction participants. We may disclose information when required by law, legal process, or to protect rights and prevent misuse. These disclosures do not transfer your SMS consent or authorize unrelated marketing.
Cookies, analytics and advertising
This website uses Google Tag Manager and may use Google Analytics, Google advertising measurement and Meta tools. These tools can process browsing activity and advertising identifiers to measure visits, campaigns and conversions. Third-party platforms may use this information under their own policies. SMS consent records are not used to authorize another business to send you texts.
You can manage cookies through your browser and advertising preferences through Google or Meta. Blocking cookies may affect some website features or measurement. For provider information, see Google’s privacy policy and Meta’s privacy policy.
Retention and security
Information is retained as reasonably needed for your inquiry, real estate services, consent and suppression records, applicable recordkeeping requirements and dispute resolution. An opt-out may require retaining a limited record so that you are not contacted again. We use reasonable administrative and technical safeguards, but no website or transmission method can guarantee absolute security.
Your privacy choices
You may contact us to request access to, correction of, or deletion of information you provided, or to change communication preferences. We may verify your identity before responding. Some records may need to be retained for legal, transaction, security or opt-out purposes. Where applicable law provides additional rights, we will address requests under that law.
Third-party sites and scheduling
Links and embedded tools, including third-party scheduling services, may have their own privacy practices. This policy does not control those separate websites or services.
Children’s information
This website and its real estate services are intended for adults. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information.
Policy changes
Updates will appear on this page with a revised date. A policy update does not itself expand an existing SMS consent or enroll anyone in a new program. Where needed, we will seek new consent for a new message purpose.
Contact
Sergio Norzagaray · HomeSmart
5225 N Central Ave, Suite 104
Phoenix, AZ 85012
sergio@norzagaray.org
480-680-7551